TERMS AND CONDITIONS

Reservai Booking Platform

Effective Date: 4 September 2026
Last Updated: 4 September 2026

CONTENTS

1. Introduction and Acceptance
2. Definitions
3. Reservai's Role
4. Accounts, Eligibility, and Verification
5. Service Provider Terms
6. Customer Terms
7. Bookings, Recurring Services, and Policies
8. Payments and Payment Methods
9. Provider-Owned Payment Gateway
10. Plans, Fees, Commissions, and Billing
11. AI Features
12. Refunds, Disputes, Chargebacks, and Legacy Balances
13. Data Protection and Privacy
14. Content and Intellectual Property
15. Third-Party Services and Embeds
16. Acceptable Use
17. Communications and Reviews
18. Disclaimers and Liability
19. Suspension and Termination
20. Governing Law and Disputes
21. General Provisions
22. Contact Information

1. INTRODUCTION AND ACCEPTANCE

1.1 About These Terms

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you and Digiteon Technologies L.L.C-FZ, trading as Reservai ("Reservai," "we," "us," or "our"), a company registered in the United Arab Emirates under registration number 2306345.01.

1.2 Agreement to the Terms

By creating an Account, clicking an acceptance control, accessing the Platform, placing or managing a Booking, enabling an integration, or otherwise using Reservai, you agree to these Terms and our Privacy Policy. If you use the Platform for a business or other legal entity, you confirm that you have authority to bind that entity.

1.3 Electronic Agreement

You agree that electronic acceptance, records, notices, confirmations, invoices, and communications may be used in connection with the Platform. You are responsible for keeping your contact information current and retaining copies needed for your records.

1.4 Users

The Platform may be used by Service Providers, authorised Staff Users, Customers, and visitors. Additional terms displayed during a specific feature, plan, payment, booking, or integration flow also apply to that activity.

1.5 Language and Mandatory Rights

These Terms are provided in English. A translation may be provided for convenience. Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded, including mandatory consumer rights. If a provision conflicts with mandatory law, that law prevails to the extent of the conflict.

2. DEFINITIONS

"Account" means an account used to access the Platform.

"AI Features" means Reservai features that use artificial intelligence, machine learning, language models, or similar automated technologies, including the AI Booking Assistant.

"Booking" means a reservation or recurring series for a Provider Service created or managed through the Platform.

"Booking Amount" means the amount associated with a Booking, including any applicable base price, quantity, add-ons, deposit, tax, surcharge, discount, cancellation charge, no-show charge, or amendment adjustment.

"Commission" means a percentage, fixed, or other platform charge applied under the Service Provider's plan and the applicable transaction scenario. Commission is charged by Reservai to the Service Provider and is not deducted from a Customer's payment.

"Customer" means a person who browses, creates, pays for, receives, or manages a Booking.

"Legacy Managed Payments" means payments that Reservai facilitated the collection of before the Withdrawal Date under its previously offered Reservai-managed payment mode. That mode has been discontinued and is not available for new transactions. References to managed payments, managed balances, or payouts in these Terms apply only to those historical transactions.

"Offline Payment" means cash, bank transfer, card terminal, or other payment made directly to the Service Provider outside the Platform and recorded against the Booking.

"Payment Processor" means a third-party payment, banking, wallet, or settlement provider used by a Service Provider or, in relation to Legacy Managed Payments, previously used in connection with the Platform.

"Platform" means Reservai's websites, dashboards, booking pages, portals, widgets, embedded interfaces, chat experiences, APIs, communications, and related services.

"Provider-Owned Gateway" means a supported payment account or gateway owned or controlled by a Service Provider and connected to Reservai. This is the only online payment method available on the Platform.

"Provider Content" means information, pricing, policies, branding, images, files, messages, and other content supplied or configured by a Service Provider or its Staff Users.

"Provider Service" means an appointment, rental, class, recurring service, home service, charter, equipment hire, or other lawful offering listed by a Service Provider.

"Service Provider" means a business or person that lists, sells, manages, or fulfils Provider Services through the Platform.

"Staff User" means a person invited or authorised by a Service Provider to access its Account.

"Wallet" means a historical Platform record of credit arising from Legacy Managed Payments. Wallets are no longer funded and are not available as a payment method for new Bookings.

"Withdrawal Date" means 1 September 2026, the date from which Reservai ceased collecting Customer payments and discontinued the Reservai-managed payment mode.

3. RESERVAI'S ROLE

3.1 Technology Platform

Reservai provides technology that enables Service Providers to publish Provider Services, manage schedules and resources, accept and administer Bookings, communicate with Customers, connect their own payment gateway, and use supported AI features.

3.2 Provider-Customer Contract

Unless expressly stated otherwise, the contract for a Provider Service is between the Service Provider and the Customer. The Service Provider, not Reservai, is responsible for the Provider Service, its description, price, licensing, quality, safety, delivery, cancellation policy, consumer disclosures, invoices, warranties, and after-sales obligations.

3.3 No Agency or Employment

Use of the Platform does not create an employment, franchise, partnership, joint venture, fiduciary, or general agency relationship between Reservai and a User. A Service Provider may not make commitments on Reservai's behalf.

3.4 Not a Payment Institution

Reservai is a software provider. It is not a bank, payment institution, money transmitter, payment service provider, escrow agent, or collection agent, and it does not receive, hold, control, or settle Customer funds. Customer payments are made directly to the Service Provider through the Service Provider's own Payment Processor or as an Offline Payment. Reservai records payment status for booking and reporting purposes only; a Platform record of a payment is not a receipt of funds by Reservai. This Section 3.4 applies to all transactions from the Withdrawal Date. Legacy Managed Payments are addressed in Section 12.

4. ACCOUNTS, ELIGIBILITY, AND VERIFICATION

4.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement. A Service Provider must operate a lawful business, hold all licences and approvals required for its Provider Services, and be authorised to conduct business in each relevant jurisdiction.

4.2 Accurate Information

You must provide accurate, complete, and current registration, identity, business, tax, contact, and payment information. You must promptly update information that changes. We may rely on information held in your Account.

4.3 Security

You are responsible for safeguarding Account credentials, devices, email accounts, one-time codes, API keys, and gateway credentials. You must notify us promptly at [email protected] if you suspect unauthorised access. You are responsible for activity performed through your Account unless mandatory law provides otherwise.

4.4 Staff Users

A Service Provider controls its Staff Users, roles, and permissions and is responsible for their actions. Staff access must be removed promptly when no longer authorised. Reservai may treat a Staff User's action as an action of the Service Provider.

4.5 Identity and Compliance Checks

We may require identity, beneficial ownership, business, licence, tax, sanctions, fraud, or other compliance information where the applicable country policy or law requires it, or where it is reasonably necessary to protect Users and the Platform. Approved Know Your Customer ("KYC") verification remains a condition of releasing any remaining Legacy Managed Payments balance under Section 12.1. A Service Provider that connects a Provider-Owned Gateway must separately satisfy its own Payment Processor's onboarding and verification requirements. Failure to provide satisfactory information may restrict Platform functionality or result in suspension.

5. SERVICE PROVIDER TERMS

5.1 Provider Responsibility

Each Service Provider is solely responsible for:

• the accuracy of Provider Content, prices, taxes, duration, capacity, availability, resources, add-ons, branches, and policies;
• the legality, quality, safety, suitability, and fulfilment of Provider Services;
• collecting Booking Amounts from its Customers, whether through its own Payment Processor or as an Offline Payment;
• maintaining licences, permits, qualifications, insurance, staff approvals, and equipment certifications;
• honouring confirmed Bookings and advertised terms;
• providing required pre-contract information, receipts, tax invoices, warranties, cancellation rights, and consumer notices in the required language and form;
• ensuring that Staff Users, contractors, resources, premises, and equipment are available and suitable;
• responding to Customers, complaints, incidents, disputes, refunds, and regulatory enquiries; and
• keeping its own records where required by law.

5.2 Service Configuration

The Service Provider must review all settings before publishing, including price, tax, deposits, payment methods, availability, resources, buffers, add-on charge units, capacity, recurring rules, cancellation windows, refund percentages, no-show terms, and intake questions. Reservai applies the configuration stored in the Platform and is not responsible for an unintended result caused by incorrect or incomplete settings.

5.3 Customer Data

A Service Provider may access Customer information only for legitimate booking, fulfilment, support, legal, and permitted marketing purposes. It must not sell Customer data, use it unlawfully, or contact Customers in breach of applicable consent and direct-marketing rules.

5.4 Regulated and High-Risk Services

The Service Provider must not offer a regulated or high-risk service unless it has all required approvals and the service is permitted by Reservai and its own Payment Processor. Reservai may request evidence, impose conditions, or remove a listing.

6. CUSTOMER TERMS

6.1 Booking Information

Customers must provide accurate contact, identity, participant, address, and other information reasonably required for the Booking. A Customer must review the service description, price breakdown, date and time, resource selection, add-ons, policies, and payment method before confirmation.

6.2 Who Receives Your Payment

Payment for a Provider Service is made to the Service Provider, either through the Service Provider's own payment gateway or directly at the service location. Reservai does not receive or hold that money. A payment enquiry, receipt request, refund request, or chargeback relating to a Booking should therefore be directed to the Service Provider or, for card payments, to the Customer's card issuer and the Service Provider's Payment Processor. This does not affect any mandatory consumer right.

6.3 Provider Terms

A Customer must comply with the Service Provider's lawful policies disclosed before confirmation, including arrival, safety, eligibility, cancellation, deposit, refund, no-show, venue, equipment, and conduct requirements. Mandatory consumer rights continue to apply.

6.4 Attendance and Conduct

Customers must attend on time, provide reasonable cancellation notice, follow safety instructions, treat staff and property respectfully, and pay amounts lawfully due. A Service Provider may refuse or stop a Provider Service where reasonably necessary for safety, legality, abusive conduct, intoxication, non-payment, or a material breach of disclosed requirements.

7. BOOKINGS, RECURRING SERVICES, AND POLICIES

7.1 Booking Confirmation

A Booking is confirmed only when the Platform displays or sends a confirmation and any required payment, deposit, verification, or acceptance condition is satisfied. A pending, open, quoted, awaiting-payment, failed, expired, or abandoned flow is not necessarily a confirmed Booking.

7.2 Availability and Conflicts

Availability is generated from Platform records and Service Provider settings. It may change before confirmation. Reservai may block, release, or propose an alternative slot where a conflict, hold expiry, capacity issue, failed payment, amendment, or recurring-series conflict occurs.

7.3 Recurring Bookings

A recurring Booking contains multiple occurrences governed by the displayed frequency, occurrence count, start date, availability, and payment policy. Depending on the Provider Service, the Customer may pay the full series upfront or pay each occurrence separately. A failed or missing payment may prevent a later occurrence from being confirmed or funded. Cancelling or changing one occurrence does not automatically cancel or change the entire series unless the Platform expressly states otherwise.

7.4 Amendments

An amendment may change availability, price, tax, deposit, add-ons, quantity, duration, resources, payment status, or refund entitlement. Additional amounts may be collected by the Service Provider, and eligible reductions may result in a refund made by the Service Provider according to the applicable policy, its Payment Processor's capability, and law.

7.5 Cancellations and No-Shows

Cancellation and no-show outcomes are determined by the Service Provider's policy disclosed before confirmation, the timing and reason for cancellation, the payment already collected, and mandatory law. The Platform may calculate retained amounts and refunds from the configured policy, but the Service Provider makes any resulting refund from its own account. A Service Provider remains responsible for ensuring its policy is lawful and fairly disclosed.

7.6 Completion Status

Providers and Customers must use booking statuses honestly. Reservai may apply automated status transitions or completion rules shown in the Platform. A status is an operational record and does not by itself determine legal liability or remove a party's rights.

8. PAYMENTS AND PAYMENT METHODS

8.1 Available Payment Methods

Available methods are online card payment through the Service Provider's Provider-Owned Gateway, a payment link generated against that gateway, and Offline Payment at the service location. Availability depends on the Service Provider, Provider Service, country, currency, its Payment Processor, deposit settings, risk controls, and Platform configuration. A Service Provider that has not connected a gateway can accept Offline Payment only.

8.2 Reservai Does Not Collect Customer Funds

Reservai does not collect, receive, hold, escrow, or settle money on behalf of a Service Provider or a Customer, and does not offer a Reservai-operated payment gateway. All Customer payments are received by the Service Provider. The previously offered Reservai-managed payment mode was discontinued with effect from the Withdrawal Date and is not available for any new Booking, deposit, balance collection, recurring occurrence, or amendment. Historical amounts collected before that date are dealt with under Section 12.1.

8.3 Payment Authorisation and Capture

A Payment Processor may authorise, capture, settle, reverse, or decline a payment at different times. A displayed authorisation does not guarantee settlement. Depending on the Booking configuration and the Service Provider's gateway capability, the Platform may support immediate payment, deposit collection, payment holds, later balance collection, or payment links.

8.4 Card Information

Full card numbers are handled by the Service Provider's Payment Processor and are not stored by Reservai. A processor may return a token or payment-method reference that enables authorised future charges, recurring payments, balance collection, or refunds by that Service Provider. Use of a Payment Processor is subject to its terms and privacy notice.

8.5 Deposits and Balances

A Service Provider may require a fixed or percentage deposit, collected through its own gateway. The remaining balance may be collected later through a supported method. Deposits may restrict Offline Payment availability. Deposit refunds and retained amounts follow the disclosed policy and mandatory law, and are made by the Service Provider.

8.6 Currency Conversion

A Service Provider selects its operating currency where supported. If the Platform converts amounts for billing, reporting, or display, it may use a configured exchange rate and rounding method. Banks and Payment Processors may apply their own conversion rates and fees.

9. PROVIDER-OWNED PAYMENT GATEWAY

9.1 Separate Processor Relationship

To accept online payments, a Service Provider connects its own supported gateway. It enters into a separate agreement with that Payment Processor and is responsible for satisfying the processor's onboarding, KYC, merchant, technical, security, reserve, prohibited-business, and ongoing compliance requirements.

9.2 Direct Settlement

Payments processed through a Provider-Owned Gateway settle under the Service Provider's processor account and payout schedule. Reservai never holds those funds and does not control the processor's settlement timing, reserves, holds, conversion, or payout decisions.

9.3 Provider Responsibility

For Provider-Owned Gateway transactions, the Service Provider is responsible for:

• the validity and security of its gateway credentials and connected account;
• processor charges, merchant fees, reserves, negative balances, taxes, and currency conversion;
• refunds, partial refunds, reversals, disputes, retrieval requests, chargebacks, and evidence;
• ensuring sufficient gateway funds and permissions for refunds and adjustments;
• monitoring processor notices, webhook status, account restrictions, and payout failures;
• meeting payment-card, consumer, anti-fraud, anti-money-laundering, sanctions, and data-security obligations applicable to it; and
• reconciling its processor account with Platform booking and transaction records.

9.4 Reservai Platform Charges Still Apply

Because Reservai does not deduct anything from Customer payments, Reservai plan fees, Commission, overages, AI charges, and other Platform charges are billed to the Service Provider separately. The applicable charge is the amount shown in the Service Provider's current plan, payment settings, billing statement, or transaction breakdown.

9.5 Gateway Failure or Disconnection

Reservai may disable a gateway or affected payment method if credentials are invalid, verification is incomplete, a webhook is unhealthy, the processor reports a restriction, fraud or security risk is suspected, or continued operation could harm Users or the Platform. The Service Provider remains responsible for existing Bookings and amounts already processed, and may continue to accept Offline Payment.

9.6 Discontinued Managed Payment Mode

From the Withdrawal Date, the Reservai-managed payment mode is closed and every Service Provider operates on a Provider-Owned Gateway, Offline Payment, or both. A Booking created before that date may continue to display the payment mode originally used, and outstanding refunds, disputes, chargebacks, and balance collections relating to it are handled under the arrangements applicable at the time it was taken. The Service Provider must complete all outstanding obligations arising under the discontinued mode, including cooperating with Reservai on any remaining reconciliation.

10. PLANS, FEES, COMMISSIONS, AND BILLING

10.1 Current Pricing Controls

Commission rates, fixed transaction charges, subscription fees, included limits, overage prices, AI subscription charges, AI usage allowances, and other fees may change. The current amount displayed on the relevant Plan, Subscription, Billing, Payment Settings, pricing, or checkout screen is incorporated into these Terms. No percentage or monetary example elsewhere should be treated as a permanent rate.

10.2 Commission Scenarios

Different Commission rules may apply to card payments taken through a Provider-Owned Gateway, Offline Payment transactions, payment links, cancellations, no-shows, refunds, or other scenarios. Commission accrues to the Service Provider's Platform account and is invoiced or charged under Section 10.5; it is never taken out of the money a Customer pays. The Service Provider authorises Reservai to calculate and record the applicable charge using the active configuration when the relevant event occurs.

10.3 Subscription and Overage Billing

A plan may include limits for branches, staff, services, features, transactions, AI usage, or other units. Usage beyond an included limit may create an overage charge. Billing statements may include plan fees, overages, AI charges, adjustments, taxes, credits, and outstanding balances.

10.4 AI Billing

AI Features may require a paid add-on and may include a usage allowance. Additional usage may be billed according to the current unit and rate shown in the plan or billing interface. System records of measured AI usage will control unless the User demonstrates a material error.

10.5 Payment of Platform Balances

Reservai may charge an authorised saved billing method, apply credits, or issue an invoice for amounts due. Where a Service Provider still holds a Legacy Managed Payments balance under Section 12.1, Reservai may also set off amounts due against that balance. If a balance remains unpaid, the Service Provider must pay it by the due date. The Service Provider authorises recurring charges where it enables auto-charge or saves a payment method for billing.

10.6 Plan Changes and Pricing Changes

Upgrades, downgrades, add-on changes, and cancellations take effect as displayed during the change flow. Reservai may change pricing or plan contents by giving notice required by law. Continued use after the effective date constitutes acceptance, but a User may stop using a paid feature or terminate before the change takes effect where permitted.

10.7 Taxes

Displayed fees may be exclusive or inclusive of tax as indicated. Each party is responsible for its own tax registration, reporting, invoicing, and payment obligations. Reservai may collect tax information and add, deduct, withhold, or report taxes where required by law.

10.8 Refunds of Platform Fees

Platform plan fees, overages, Commission, and AI charges are non-refundable once incurred except where the applicable plan expressly provides otherwise or mandatory law requires a refund. A refund given by a Service Provider to its Customer does not automatically reverse a Platform charge.

11. AI FEATURES

11.1 Assistive Technology

AI Features may help Users discover services, answer questions, select branches or resources, check availability, choose add-ons, request a quote, create or manage a Booking, and continue to checkout with the Service Provider's payment method. AI-generated language is assistive and may be incomplete, inaccurate, or unexpected.

11.2 Authoritative Platform Records

The authoritative price, tax, availability, policy, payment status, and Booking result are the structured records and confirmations produced by the Platform, not an informal or illustrative AI statement. Users must review the final summary and price before confirming. Reservai may refuse an AI-requested action that fails validation, authorisation, policy, payment, or availability checks.

11.3 Provider Responsibility for AI Context

Service Providers are responsible for the Provider Content and settings supplied to AI Features. They must keep service descriptions, prices, policies, availability, resources, and instructions accurate. The Service Provider must not configure an AI Feature to make misleading claims, discriminate unlawfully, provide prohibited advice, or perform an unlawful action.

11.4 No Professional Advice

AI Features do not provide legal, medical, financial, safety, engineering, or other regulated professional advice. A User must obtain qualified professional advice where appropriate and must not rely on AI output for an emergency or high-impact decision.

11.5 Human Review and Customer Support

Users should review AI-assisted actions before confirmation and contact the Service Provider or Reservai support if an output appears wrong. Reservai may monitor, test, restrict, pause, or update AI Features to improve safety, accuracy, cost control, and performance.

11.6 AI Data and Third-Party Providers

Prompts, messages, Booking context, Provider Content, and technical metadata may be processed by Reservai and contracted AI or infrastructure providers to operate the feature, subject to our Privacy Policy and applicable data-protection requirements. Users must not submit sensitive, confidential, regulated, or third-party personal data unless they are authorised and it is necessary for the Booking or support purpose.

11.7 AI Restrictions

Users must not use AI Features to generate or facilitate illegal, fraudulent, deceptive, abusive, discriminatory, infringing, harmful, sexually exploitative, violent, or malicious content; to impersonate another person; to extract system instructions or credentials; to bypass safeguards or usage limits; or to conduct automated attacks, scraping, or security testing without written permission.

12. REFUNDS, DISPUTES, CHARGEBACKS, AND LEGACY BALANCES

12.1 Legacy Managed Payments Balances

Reservai no longer collects Customer funds and does not operate a payout service for new transactions. Where a Service Provider holds a recorded balance from Legacy Managed Payments collected before the Withdrawal Date, that balance remains payable to it and may be released on request through the remaining payout process, subject to approved KYC verification, fund availability, refunds, disputes, chargebacks, reversals, fraud checks, set-off of outstanding Platform charges under Section 10.5, any minimum threshold, and applicable law. Reservai may hold amounts reasonably needed for those purposes. Processing time varies and is not guaranteed. Once a Service Provider's legacy balance is settled, payout functionality is closed for that Account.

12.2 Provider-Owned Gateway Settlement

Reservai does not pay out funds settled through a Provider-Owned Gateway. The Service Provider must resolve settlement and payout matters directly with its Payment Processor while still paying amounts owed to Reservai.

12.3 Wallet

Wallet credit is a historical Platform record arising from Legacy Managed Payments. It is not a bank account or deposit product and does not earn interest. Wallets are no longer funded and cannot be used to pay for new Bookings. Any remaining Wallet credit will be dealt with in accordance with applicable law and the process notified to the affected Customer.

12.4 Refunds

Refunds for a Booking are made by the Service Provider. Refund method and timing depend on the payment method used, the Service Provider's policy, the reason for refund, its Payment Processor's capability, available funds, and applicable law. Reservai may record a refund against the Booking for reporting purposes but does not itself return Customer funds, except in relation to Legacy Managed Payments where it collected them. Processor and bank timelines are outside Reservai's control.

12.5 Chargebacks and Reversals

A Payment Processor or bank may reverse a transaction or charge a dispute fee. Because the transaction is the Service Provider's, the Service Provider deals with the dispute directly, must provide evidence promptly, and is responsible for chargebacks, reversals, processor fees, refunds, penalties, and negative balances relating to its Provider Services, except to the extent caused solely by Reservai's proven error. Where a chargeback relates to Legacy Managed Payments, Reservai may debit or offset the amount from a remaining legacy balance or invoice the Service Provider.

12.6 Platform Dispute Assistance

Reservai may provide a ticket or dispute workflow, request evidence, apply Platform records, or facilitate communication. Any administrative decision relates to Platform handling and does not make Reservai the provider of the underlying service, the recipient of the payment, or a guarantor, and does not prevent a party from exercising non-waivable legal rights.

13. DATA PROTECTION AND PRIVACY

13.1 Privacy Policy

Our Privacy Policy explains how Reservai collects, uses, discloses, retains, and protects personal data. It forms part of these Terms.

13.2 Roles of the Parties

Depending on the processing activity, Reservai and a Service Provider may each act as an independent controller, or Reservai may process data for the Service Provider. Each party is responsible for identifying and complying with its own legal role and obligations.

13.3 Provider Instructions and Notices

A Service Provider must provide required privacy notices, obtain valid consent where required, configure intake fields proportionately, respect data-subject rights, and avoid collecting unnecessary sensitive data. It must respond promptly where Reservai forwards a Customer privacy request relating to Provider-controlled data.

13.4 Security and Incidents

Users must use reasonable security measures and notify Reservai promptly of an actual or suspected data breach, credential compromise, or unauthorised disclosure involving the Platform. Reservai may take protective measures, including revoking sessions, rotating credentials, restricting access, or notifying affected parties and authorities where required.

13.5 International Processing

Platform and third-party providers may process data in more than one country. Reservai will use safeguards required by applicable law for relevant cross-border transfers.

14. CONTENT AND INTELLECTUAL PROPERTY

14.1 Reservai Rights

Reservai and its licensors own the Platform, software, design, branding, documentation, databases, workflows, and related intellectual property. Subject to these Terms, Reservai grants Users a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose.

14.2 Provider Content

The Service Provider retains its rights in Provider Content and grants Reservai a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, display, distribute, translate, and otherwise use that content as reasonably necessary to operate, secure, promote, and improve the Platform and the Service Provider's listings. The Service Provider confirms it has all necessary rights and consents.

14.3 Feedback

If a User provides suggestions or feedback, Reservai may use it without restriction or compensation, provided this does not transfer ownership of the User's confidential information or Provider Content.

15. THIRD-PARTY SERVICES AND EMBEDS

15.1 Third-Party Providers

The Platform may depend on Payment Processors connected by Service Providers, AI model providers, email and messaging services, hosting services, maps, identity tools, analytics, banks, and other third parties. Their services are governed by their own terms and may be changed, restricted, or unavailable.

15.2 Embedded Experiences

A Service Provider may embed supported booking forms, portals, or AI chat experiences on an authorised domain. The Service Provider is responsible for its website, domain security, cookie and privacy notices, visitor consent, accessibility, surrounding content, and compliance with third-party website rules. Reservai may require domain allow-listing and may block unauthorised origins.

15.3 External Links

Links to third-party websites do not constitute endorsement. Reservai is not responsible for external content, availability, security, or practices.

16. ACCEPTABLE USE

16.1 Prohibited Services and Conduct

Users must not use the Platform to:

• offer, purchase, promote, or facilitate an illegal, unsafe, fraudulent, or prohibited service;
• violate sanctions, export controls, anti-money-laundering, anti-bribery, consumer, employment, licensing, tax, privacy, or intellectual-property laws;
• engage in harassment, discrimination, hate, threats, violence, sexual exploitation, gambling, or prohibited substance activity;
• publish false reviews, misleading prices, fabricated availability, deceptive claims, or impersonations;
• send spam or unlawful marketing communications;
• introduce malware, probe vulnerabilities, bypass access controls, scrape at scale, reverse engineer, overload, or disrupt the Platform;
• share, resell, sublicense, or provide unauthorised access to an Account or Platform feature;
• circumvent Commission, plan limits, metering, payment controls, safety checks, or billing, including by moving a Booking off-Platform to avoid a charge;
• represent to a Customer that Reservai holds, guarantees, insures, or is responsible for the Customer's payment; or
• use Platform data to build a competing database, model, or service except with written permission.

16.2 Investigation

Reservai may investigate suspected violations, preserve evidence, restrict content or transactions, cooperate with Payment Processors and lawful authorities, and take action reasonably necessary to protect Users and the Platform.

17. COMMUNICATIONS AND REVIEWS

17.1 Service Communications

Users agree to receive transactional communications needed for registration, OTP verification, security, Bookings, amendments, cancellations, payments, invoices, refunds, disputes, billing, support, and material service notices. Delivery is not guaranteed and Users must monitor their Accounts.

17.2 Marketing

Marketing communications are subject to applicable consent and opt-out requirements. Transactional or legally required messages may continue after a marketing opt-out.

17.3 Reviews

Reviews must be genuine, relevant, and lawful. Reservai may moderate, reject, remove, or restrict reviews and responses that violate these Terms, but does not guarantee that all published reviews are accurate. Service Providers may respond only through available Platform features.

18. DISCLAIMERS, INDEMNITY, AND LIMITATION OF LIABILITY

18.1 Platform Availability

The Platform is provided on an "as available" basis. Reservai does not guarantee uninterrupted, error-free, or completely secure operation, a particular business result, a minimum number of Bookings, or continued availability of a feature, processor integration, AI model, or payment method.

18.2 Provider Services

Reservai does not control or guarantee the identity, conduct, licensing, quality, safety, legality, availability, or suitability of a Service Provider or Provider Service. Users must make their own assessment and exercise appropriate care.

18.3 Payments, Third-Party, and AI Limitations

Because Reservai does not receive or hold Customer funds, it is not responsible for a Service Provider's failure to collect, refund, or account for a payment, or for a Payment Processor's outage, restriction, settlement decision, data practice, or service failure. AI output may contain errors and must be reviewed as described in Section 11.

18.4 Limitation of Liability

To the maximum extent permitted by law, Reservai is not liable for indirect, incidental, special, punitive, or consequential loss; loss of profit, revenue, goodwill, opportunity, anticipated savings, or data; or loss arising from a Provider Service, User conduct, third-party service, payment reversal, or unauthorised Account access.

To the maximum extent permitted by law, Reservai's total aggregate liability to a Service Provider arising from or relating to the Platform and these Terms will not exceed the Platform fees actually paid by that Service Provider to Reservai during the six months immediately preceding the event giving rise to the claim. Reservai's total aggregate liability to a Customer will not exceed the amount the Customer paid in connection with the Booking giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.

18.5 Non-Excludable Liability

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any other liability or mandatory right that cannot lawfully be excluded or limited.

18.6 Indemnity

To the maximum extent permitted by law, a Service Provider will defend, indemnify, and hold harmless Reservai and its officers, employees, and contractors from third-party claims, losses, penalties, chargebacks, taxes, costs, and reasonable legal fees arising from its Provider Services, Provider Content, Staff Users, gateway account, collection or refund of Customer payments, customer contract, legal non-compliance, or breach of these Terms. A Customer will indemnify Reservai for third-party claims arising from the Customer's unlawful conduct or material breach. Reservai will provide reasonable notice and cooperation, and the indemnifying party may not settle a claim in a manner that admits liability for or imposes obligations on Reservai without consent.

19. SUSPENSION AND TERMINATION

19.1 Termination by a User

A User may stop using the Platform and may request Account closure through available settings or support. Closure does not cancel confirmed Bookings, erase outstanding payment obligations, reverse incurred fees, or remove records that Reservai must retain. A Service Provider holding a remaining Legacy Managed Payments balance should resolve it under Section 12.1 before closing its Account.

19.2 Suspension or Termination by Reservai

Reservai may restrict, suspend, or terminate an Account, listing, payment method, integration, AI Feature, or transaction where reasonably necessary because of legal or processor requirements, overdue billing, fraud or security risk, harmful conduct, repeated complaints, failed verification, unauthorised access, a material breach, insolvency, or risk to Users or the Platform. Where appropriate and lawful, Reservai will give notice and an opportunity to remedy.

19.3 Effect of Termination

Upon termination, access rights end. Reservai may retain or delete data according to its Privacy Policy and legal obligations. Provisions concerning payment, tax, disputes, data, intellectual property, disclaimers, liability, indemnity, governing law, and accrued rights survive termination.

20. GOVERNING LAW AND DISPUTES

20.1 Informal Resolution

Before starting formal proceedings against Reservai, the claimant should send a written notice to [email protected] describing the issue, relevant Booking or Account details, requested resolution, and supporting documents. The parties will attempt in good faith to resolve the dispute.

20.2 Provider-Customer Disputes

A dispute concerning the quality, delivery, safety, legality, cancellation, price, payment, or refund of a Provider Service is between the Service Provider and Customer. Reservai may facilitate communication or administer a Platform process but is not required to act as a court, arbitrator, insurer, or guarantor, and does not hold the funds in question.

20.3 Governing Law and Jurisdiction

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai, without regard to conflict-of-laws principles. Subject to mandatory consumer jurisdiction rights, the courts of Dubai, United Arab Emirates have exclusive jurisdiction over disputes arising from or relating to these Terms or the Platform.

21. GENERAL PROVISIONS

21.1 Changes to These Terms

Reservai may update these Terms to reflect legal, operational, security, payment, AI, or product changes. Material changes will be notified as required by law. The updated date will be shown above. Continued use after the effective date constitutes acceptance.

21.2 Assignment

A User may not assign these Terms or transfer an Account without Reservai's written consent. Reservai may assign these Terms in connection with a reorganisation, merger, acquisition, financing, or transfer of all or part of its business, subject to applicable law.

21.3 Severability and Waiver

If a provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions continue. A failure to enforce a provision is not a waiver.

21.4 Force Majeure

Reservai is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, government action, sanctions, utility or telecommunications failure, cyberattack, labour disruption, epidemic, processor outage, banking failure, or cloud-service interruption.

21.5 Entire Agreement and Order of Precedence

These Terms, the Privacy Policy, and any feature-specific or transaction-specific terms presented by Reservai form the agreement governing Platform use. For a specific charge or transaction, the plan, billing, payment, or checkout information expressly displayed for that transaction takes precedence over a general description in these Terms. A Service Provider's terms govern its Provider Service but do not alter Reservai's rights or obligations without written agreement.

21.6 Notices

Reservai may send notices through the Platform, email, or other contact method recorded in the Account. Notices to Reservai must be sent to the contact details below. A notice is deemed received as provided by applicable law or, where law is silent, when delivered through the Platform or email without a delivery-failure notice.

22. CONTACT INFORMATION